Privacy policy.

Introduction

This is the Privacy Policy of Doreen Falzon trading as “être wellbeing” ABN 25942027993. If you have any questions or need further information, please don’t hesitate to get in touch:

Doreen Falzon
0466744657
doreen@etrewellbeing.com.au
 9 Melody Street Coogee, NSW 2034

I am committed to protecting your privacy, whether you are a contact, customer, supplier, contractor or employee of mine. 

This document describes how I collect and manage your personal and sensitive information when you interact with my business. I take this responsibility very seriously. If you have any questions or concerns about how your personal or sensitive information is being handled, please do not hesitate to contact me. I am only human, so I may have forgotten something and am very open to your feedback.

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with me via this website, via social media or when booking in to see me for naturopathic or reiki consultations, I may ask to collect the following kinds of personal information from you, including:

  • your name, email address and phone number,

  • your address, medical history, family history, signs and symptoms, 

  • your opinion about future topics, products or services that may interest you so that I can tailor my offerings in the future, and

  • your IP address, and information about your browsing history to help me improve the usability and personalisation of this website. More information about this is found in the section on Cookies below.

Collection and Use

I may collect your personal information by various means including when:

  • you contact me with a question, comment or inquiry,

  • you subscribe to my newsletter,

  • you attend a webinar, seminar or event where I am hosting or presenting,

  • you correspond with me on a social media platform such as Facebook, LinkedIn, Instagram or similar sites,

  • you opt in to receive a free resource from me,

  • you book a consultation or purchase a product or service from me,

  • you choose to share general information relating to your business or personal life,

  • you provide me with a testimonial,

  • I search your website or social media in preparation for working with you,

  • my website automatically collects information about you and your activities on my site (including analytics and cookies), or

  • a third party supplies information to me, such as when you are referred or introduced to me, or if a competition is run and you supply the prize. We live in such a small world I am sure there are only 5 degrees of separation.

Where practicable I will only collect personal information about you directly from you or sources provided by you. However, in some circumstances I may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy and the Privacy Act, I will destroy or de-identify such information within a reasonable period.

If you do not provide me with information when requested to do so, I may not be able to carry out your instructions or fully perform my role as a Naturopath and an Energy Healer. My work relies on preliminary information to support you on your journey, so it is important that you supply me with correct and up to date information. 

I use your information to:

  • respond to your enquiries,

  • provide you with my products or services at your request,

  • monitor or improve the use of and satisfaction with my website, products or services,

  • share the latest news and developments relevant to my work,

  • let you know about my expertise, and products or services that may be of interest to you, and

  • when relevant, to order pathology, other reports, and supplements or herbs on your behalf.

I will only collect your information:

  • with your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me with information,

  • if I need it to provide you with information or services that you request,

  • if I am legally required to collect it,

  • if collecting the information is necessary to preserve life or keep someone safe from harm, or

  • for necessary administrative processes if you become my client.

From time to time, I may combine information provided by you with publicly available information gathered from:

  • your website, 

  • Facebook, 

  • Instagram, and

  • LinkedIn.

Sensitive Information

I understand that some information is particularly sensitive, and that you are trusting me to keep this information confidential. I take this obligation seriously and will do all that I reasonably can to respect your privacy and ensure the security of your sensitive information.

The sensitive information I collect from you may include:

  • your birth date,

  • your medical history, including family medical history and mental health,

  • information about your diet and lifestyle,

  • information about your family situation and relationships,

  • your occupation,

  • your goals and dreams, and

  • your test results, including pathology.

I will only collect sensitive information by methods that are reasonably secure, such as:

  • through my intake form when you book an appointment,

  • in an online or face to face consultation,

  • when you send me information in an email or upload the document directly to my portal, or

  • if you hand me documentation (I may scan the information directly to my clinic portal but will shred the original if not needed). 

The reason why I collect your sensitive information is:

  • so that I can provide you with the services you have requested from me,

  • to ensure that I am providing you with the most appropriate services, and

  • to tailor our work together so you get the most out of my services.

Secure Storage of Sensitive Information 

I am committed to securely storing and handling your sensitive information. 

  • Sensitive information is stored in my clinic and on a password protected computer. My clinic is a separate locked space to which only I have the key.

  • Only I have access to your sensitive information. I use this information to put together treatment plans or to update prescriptions and to ensure I give you personalised treatment that takes into account all relevant details.

  • Some sensitive information may be stored securely online, or in the cloud through Halaxy. You can find out more about their security provisions in the section on Security below.

Collection of Information from Minors

Sensitive information may be collected from children under the age of 18 in the presence of their parents or with their parent or guardian’s full consent.

All information collected from minors is securely stored in accordance with this privacy policy.

I have a current Working with Children Check.

Destruction of Sensitive information 

All sensitive information is stored in a safe location for 7 years, and in the case of minors, for 7 years after they turn 18 (which means when they turn 25). I keep my business records for 5 years and any accounting and financial information for 7 years from the date of the transaction. Information that is no longer required after this time is securely destroyed.

Disclosure of Information

 I may disclose your information if required under the following circumstances:

  • to provide you with the services you have requested,

  • to send you products that you have purchased,

  • where disclosure is necessary to carry out your instructions, such as corresponding with someone else on your behalf, requesting pathology or other tests, or ordering supplements,

  • where I use support services to assist me in my business,

  • to engage in professional supervision, although any information I share under these circumstances is de-identified to preserve client confidentiality, and

  • to refer you to other service providers at your request.

Who disclosures are made to

You consent to me sharing relevant information, on a strictly need-to-know basis, with:

  • people you authorise me to correspond with, as reasonably required to carry out your instructions,

  • my employees or subcontractors, and

  • third party providers who assist me with:

    • accounting,

    • administration,

    • archiving,

    • auditing,

    • business consulting,

    • email marketing,

    • legal or financial advice,

    • professional supervision,

    • website maintenance,

    • technological services, and

    • the supply of products or testing.

I will also disclose your information if required by law in response to a subpoena, discovery request or a court order, in compliance with mandatory reporting obligations, or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that someone is engaging in unlawful activity or misconduct of a serious nature that relates to my work with you. I may also make a disclosure to an appropriate authority if I have serious concerns about your health, safety or wellbeing.

I will use all reasonable means to protect the confidentiality of your information while in my possession or control. I will not knowingly share any of your information with any third party other than the service providers who assist me with necessary business activities or the services I am providing to you. To the extent that I do share your information with third-party service providers, I will only do so if I am satisfied that the service provider has a suitably protective privacy policy of their own, or they have signed a confidentiality agreement with me. Some of my service providers may be overseas and may not be subject to Australian Privacy Laws. You can find further information about the service providers I use under the Security section below. 

If you have any concerns regarding the disclosure of your information, please do not hesitate to get in touch with me to discuss your needs personally. I am only human and there may be some aspects of privacy protection that I haven’t thought of, but you can be be sure that I only have good intentions.

Security

I take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your information by:

  • storing files securely,

  • ensuring that only I have access to sensitive information,

  • releasing information to service providers on a strictly need-to-know basis, and

  • conducting regular audits of my security systems.

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:

Cookies and Google Analytics

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas. 

My website may use cookies from Squarespace analytics, and the Facebook Pixel. 

I also currently use Google Analytics to collect information about your use of my website so that I can get strategic information about how my website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here: 

https://support.google.com/analytics/answer/6004245.

Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here:

https://tools.google.com/dlpage/gaoptout. 

Access to Information

You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available you within 30 days. 

Complaints

If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact me by sending an email outlining your concerns to me at doreen@etrewellbeing.com.au or doreenfal999@gmail.com.

If you are not satisfied with my response to your complaint you may seek a review by contacting: 

Notification of Change

When I update my Privacy Policy, I will post a copy of the revised policy on my website.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly or if that is not possible, publicise a notification of the breach on this website.

Thank you for reading!

This Privacy Policy was created with the support of Carefree Counsel. Copying it without permission is an infringement of my copyright and Carefree Counsel’s. Look after your business and your clients by creating your own Privacy Policy with a Contracts that Care DIY Pack!